Workingtogether,Boeinganditssuppliershavedonesomeamazingthingsinpastcoupleofyears.Butthebestyears,withoutadoubt,arestillbeforeus.
Imagineacarcompanyoranyothermajorindustrialconcernthatwasforcedtocutproductionbymorethan50%inathree-yearperiod.Yetthathappenedtoourcommercialairplanebusiness,andwehavemanagedtheremarkablefeatofstayingprofitableandcontinuingtoinvestinthefuture.Nowairtraffichasreturnedtopre9/11levels,andwearelookingforwardtowhatwehopeandexpecttobeaperiodofsustainedandgradualgrowth.Longterm,thisisagreatgrowthmarket.Oversevendecades,thegrowthinairtraffichasoutpacedtheworld'seconomicgrowthbyafactorofabout1.5-to-1.ThelineofdemarcationbetweenBoeingandAirbusisclearlydrawn,bothstrategicallyandculturally,andwelikeourprospects.WethinktheBoeing7E7isrightproductattherighttime-andthebiggestthegame-changerincivilaviationsincethe707atthedawnofthejetage.Morethanthat,wethinkthatourapproach-withitsemphasisonleanglobalenterprise-givesusaflexibilitythatAirbuslacks.
Themagicwordis'trust.'Asasubstitutefortryingtocontrolamyriadofactionsthroughdetailedcontracts,constantoversight,andthethreatoflitigationordismissal,elevatingtheleveloftrustwithinanorganizationisthemostpowerfulmeansintheworldofraisingperformance.Nothing-andImeannothing-ismoreconduciveto"better,faster,cheaper"thanahighlevelofopennessandtrustbetweenpeopleindisparatejobsandlocationswhoareworkingtogethertowardacommonend.
Sowhatis'trust'andhowdowecapturethisquietlightningandputittowork?
TheauthorC.S.Lewisgottotheheartwhatmostofusmeanwhenwesaywereally'trust'somebodyorsomethingwhenhewrote:
"Youneverknowhowmuchyoureallybelieveanythinguntilitstruthorfalsehoodbecomesamatteroflifeordeathtoyou.Itiseasytosayyoubelievearopetobeh2andsoundaslongasyouareusingittocordabox.Butsupposeyouhadtohangbythatropeoveraprecipice.Wouldn'tyouthenfirstdiscoverhowmuchyoureallytrustedit?Thesamewithpeople."
Eightyearsago,Boeingwasnotamajordefensecompany.Todaywearethenation'ssecondlargestcontractor,andwehaveestablishedBoeingastheleadingindustrypartnertoourgovernmentindevelopinga"network-centric"viewoftheworldandapplythattoawidearrayofconventionandunconventionalthreats.Inthefirsthalfofthisyear,IDS'srevenueswereup14%-to$14.6billion-andwehadanoperatingmarginofcloseto10%.Weseeexcellentgrowthandprofitsinthisbusinessforyearstocome.
Asmostofyouknow,IcameoutofretirementtoleadthiscompanylastDecemberatapainfulmoment...aswewerefacedwithbarrageofcriticismfortheseriousmisdeedsonthepartofafewofourpeople.Ipledgedtofixthethingsthatwentwrong,sotheywouldn'thappenagain.Ibelievewehavemadegoodprogressinrestoringcustomerconfidenceandinputtingdistractionsofthepastyearbehindus.Everyoneofouremployeeshasbeenaskedtosignacodeofconduct,andwehaveaskedeveryoneofoursupplierstoacknowledgethesamecodeofconduct.Clearly,thebestwaytodefendagainstroguebehavioristocreateanenvironmentinwhichthereiszerotoleranceforanyonewhoevenbeginstobendorbreaktherulesandwhereeveryoneunderstandsandpursuesthehigheststandards.Wewanteveryonetostandupandcry"foul"atthefirstsignofunethicalorimproperconduct.ThatgoesforpeopleinsuppliercompaniesnolessinBoeingitself.
Goingbackafewyearsago,whowouldhaveguessedthatBoeingwouldtrustanothercompany,orgroupofcompanies,todothedetaileddesignandbuildofthewingofabrand-newBoeingjetliner?ButthatisexactwhatwehavedonewiththeBoeing7E7Dreamliner.WehaveentrustedthecriticalworkofbuildingaBoeingwingforthe7E7toMHIofJapan.OrwhowouldhaveguessedthatoneofBoeing'sbiggestandmostimportantprogramsinthedefensearenawouldbeoneinwhichwearen'tdoinganymetalbendingorproductionatall?ButthatisthecasewiththeArmy'sFutureCombatSystemsprogram,whereBoeingandSAICareresponsibleforintegratingthedesignandbuildofessentiallyalloftheArmy'sfutureplatforms-everythingthatmovesontheground,intheair,orinspace.
Likemanyofyourowncompanies,Boeingismovingupthevaluechainandconcentratingmoreintentlythaneveronafewcorecompetencies.Forusthatchieflymeansdoinghigh-enddesign,engineering,andsystemsintegration.Wearenotstrivingforself-sufficiency.Tothecontrary,ourgoalistobecomealeanglobalenterprisethatstickstodoingafewthingsexceptionallywellandthatisveryadeptatdrawinguponthestrengthsandtappingintothebestthinkingandpracticesofothercompaniesacrosstheU.S.andaroundtheworld.
ThePowerofTrust"
Goodmorning.ABoeingsupplierconferenceis,amongotherthings,agreatmeltingpotevent,withpeoplefromacrossthecountryandaroundtheworld.Greetingstoallofyouandthanksforcoming.NowI'mgoingtoseeifIcanstirupthepotalittlebit.
Overthepasttwodays,youhaveheardmorethanafewwordsoverandoveragainoverthepasttwodays.Theyinclude:speed...execution...reliability...affordability...integrity...andteamwork.Eachofthosewordsrepresentsahugelyimportantconcept.Theyarealldifferent.Butthereisonewordthattiesthemalltogether.Withit,youcanincreasespeed,reducecost,countonthereliabilityandintegrityofotherparties,andworktogetherasateaminachievingflawlessexecution.Withoutit,yourorganizationorenterprisewillalwaysbeworkingatcross-purposes.
Asthisquotesuggests,themostimportantcomponentoftrustisah2belief-ahanging-over-the-precipicebelief-inthecompleteintegrityofanotherpartyorthing,whetheritistheintegrityofpieceofropeortheintegrityofthestringofpromisesthatwemaketooneanother.Onacontinuingbasis,trustisimpossiblewithoutintegrity.Itcanonlyexistinthepresenceofhigheststandardsofconduct.
Letmeciteashiningexampleofthepoweroftrustinvolvingoneofourprincipalcustomers.
InleadingOperationIraqiFreedom,GeneralTommyFranksdefiedanoldmilitaryaxiomthatsaysthatanattackingforceshouldhavea3-to-1numericaladvantageoveranentrencheddefender.Heattackedwithasmallerforce.UnlikeOperationDesertStorm12yearsearlier,OperationIraqiFreedomdidnotbeginwithamassiveaerialbombardment.AnditdidnotstopattheEuphratesRiver.Withfewerthanhalfthetroopsandlessthanhalfthearmorandartillery,thetroopsunderGeneralFranks'commanddroveallthewaytoBaghdadandbeyondinjustthreeweeks.
Boeingisabigcompany-thelargestaerospacecompanyintheworld,withmorethan155,000employeesand$50billioninannualrevenues-butourplaceinthegreatschemeofthingsisreallyquitemodest.Justabout70%ofthevalueaddedinmostoftheproductsthatbeartheBoeingnamewasputtherebysuppliers,notbyouremployees,andthatisupfromabout60%adecadeago.Toputthatanotherway,theBoeingCompanywillneverbeanybetterthanthenetworkofsuppliersthatfeedandsupportthecompanyfrom50statesandmorethan90countriesaroundtheworld.
NottoolongafterIjoinedBoeingin1997(followingthemergerofMcDonnellDouglasintoBoeing),Idescribedthecompanyas"arrogant."JustasIexpected,thatshockedalotofpeopleinsideBoeing.ButIdidsowithapurposeinmind.First,Iwantedtodrawattentiontotheideathatweneededtodoabetterjoboflisteningtothecustomer-andlisteningtoothers(i.e.oursuppliersandpartners)inthebestpositiontohelpusdoabetterjob.It'samazinghowmuchyou'reabletolearnwhenyouaren'tdoingallofthetalking.Andsecond,Iwantedtoremindpeoplethatwewereinabusiness,andinabusiness-regardlessofwhatthenameonthebuildingmaybe-youdon'tassumethatanybodyowesyoualiving,andyoudon'tlookattheworldthroughrose-coloredglasses-seeingthingsnotastheyarebutasyouwishthemtobe.
Deareveryleadercolleagues:
Howdoyoudo!Thetitleofmyspeechtodayis"withgreatteamspirit"
Thereisanoldsayingwellsaid:"onethousandpeopletogethertheforceofonethousandpeopletenthousandpeopleinfidelityasinglepersontouse".Ifonethousandpeopleuniteasoneyoucanshowthestrengthofmorethanonethousandpeople.Iftenthousandpeoplealienationhoweverevenaperson'sstrengthisnothinglike!
thisisthepoweroftheteam!Thisisweneedteamspirit!
Toeveryonebaofengcountybureauoftheplayleadinggroup'swholefunctionisgoodh2solidarityandcollaborationethosisworkhasadeeppowerfulandeffective.Thisisadaretofacetoughteamitiswithsuchateamtomakeourfiscalworkonanewstep.
Todaywiththerapiddevelopmentofsocialeconomyandtheincreasinglyfiercemarketcompetitionanenterprisewanttooccupyaplaceinthecompetitiontodevelopaunitbywhat?Anentrepreneurpersonalheroism?Aapersonfightalone?No!Thatwasthesettingsunsceneryisnolonger!Weareengagedinfinancialworktooandonlythroughtheunitycooperationtodoagoodjobtogetgoodgrades.
ThroughoutthecourseofthebaofengfiscalreformsfromestablishaccountmanagementtoaccountingdelegationfromthegovernmentprocurementtothefinancialauditfromthedepartmentbudgettothenationalTreasurycentralizedpaymentandwearenowimplementingfinancialfinemanagementthereisaimportantfactorthatistheteamspiritofsolidarityandcooperation!
Forthewords"bothtogethertaishanshift".Unitycanmakeafamilymorehappiness;Unitycanmakeacountrymoreprosperous.Similarlyunitycanmakeourbaofengfinancialmorebrilliant.
MrZhangistheuseoftheteampowerofhaiergroupafterjust15yearsledashortfallof1.47millionsmallfactorydevelopedintotheChineseelectricalappliancesfirstbrandisthepoweroftheteamforhaieronthewingstotakeoff.
WorldfamousenterpriseAmericangeneralmotorsbyaproblemsofoverlappingorganizationsseverelossesoftheenterprisemiraculouslyriseandgrowintotheworldtop500enterprisesnotonlybenefitedfromitsxiongnuWelchcharactersmorethankstoWelchunderthetheeffortsofeachmemberintheteam.
Inhisbook,"AmericanSoldier,"GeneralFranksacknowledgesthathislinesofsupply,stretchingmorethan300miles,werethinandvulnerable.Buthepointsoutthat"alarger,slower,methodicalattackmodel"-alongthelinesofOperationDesertStorm-wouldhaveleftSaddamHusseinwith"toomanystrategicoptions,"includingthetorchingofIraq'soilfield,thedestructionofthecountry'sinfrastructure,andtheabilitytotargetchemicalweaponsatlargeconcentrationsofcoalitionsoldiers.SoFrankstookacalculatedrisk.Heoptedforacampaignkeyedtospeedandmaneuver-drivingdeepbehindenemylinesonavarietyoffrontsandcreatingconfusionandpanicthroughoutitsranks.Whateverelseonemaysayaboutthisstrategy,itwasbasedonahighdegreeoftrust.Nocommanderwoulddispersehistroops-castingsowideanetwiththeideaofbeingabletoyankittightinafewkeyplaces-unlesshehadtheutmostconfidenceinthinkingthateverycombatunitwoulddoitsjobanddoitwellinsupportingthemission.
Anyofusinthisworldisnotexistinisolationareallkindsofrelationswiththepeoplearoundme.Nomatterwhatoccupationyounomatterwhenandwhereyouareisinseparablefromthecooperationwithothers.Especiallyinthemodernsocietyifyouwanttosucceedyoumustlearntocooperate.
AndwearenowamemberoftheSICinthisisateammoreneedtocooperation.Soallofuswillknowcooperationunderstandingandlearntocooperate.
Whatisthecooperation?Asthenamesuggeststhecooperationistocooperatewitheachothercommongetthingsdone.Therearemanythingsinthisworldonlythroughthemutualcooperationbetweenpeople.Onelearnstocooperatewithothersalsowillgetthekeystoopenthedoortosuccess.Sopeopleoftensay:smallcooperationhavesmallachievementgreatcooperationwithgreatachievementsitishardtohavewhatachievementnotcooperation.Thisisaverypreciouslifeweshouldremembertowish.
Whatistheeffectivewayofcooperation?WehaveseensymphonyorchestraintheconcerthallorTVplayitisamodelofhumancooperation.Whatisthestrengthtomakehundredsofmusiciansdozensofdifferentinstrumentssoperfectcooperationand-harmonic?Ithinkthisismainlyrelyonhighlyunifiedgroupgoalandeveryoneinordertoachievethisgoalmusthaveaspiritofcollaboration.
IntheactivitiesintheSICwealsoworkedtogetherforthesakeofouractivitiesweuniteasoneincooperationwitheachothertogrow.BeaminouractivitiesIbelieveyouhavethoughtthatthenextactivityhowcanwebettercooperationtomakeupanyshortfallintheactivity.
Howthenshouldwecooperationletusdobetter?
Dearleaderscolleagues:
Goodafternoonladiesandgentlemen.
Iistheproductionofisagreatpleasuretospeakhereasarepresentativeoftheteam.AsamemberoftheteamIknowthisisaheavyhonorbutalsotoourmotivationandstimulation.Throughthehonorweseetherecognitionofourcompanyatthesametimealsosawthecompanyofourhopeforourgreattrustinthiscasewewouldliketothankthecompanygiveusthehonorandincentivethankeachdepartmentforoursupportandcooperationasweknowthehonorisonlyweasuccessfulperformanceisthewaythatweadvanceagoblinitwitnessedthegrowthandprogressofourdepartment.
Torecallthepastwehadahardhadalaughandinthisyearourdepartmenthasalwaysbeentoimproveproductqualityasthefirsttolettheemployeesandencourageemployeestoearnestlystudyandimplementthecompany'sspiritofthemeeting.Becausethroughcontinuouseffortsjusthavethiskindofacceptanceandrecognitionisthehonorarytixtleof"outstandingteam"thehonoristhecommoneffortofourstaffbutalsotheprideofourproductioneveryemployee.Theawardisourdepartment'scollectiveideaalsobuildmoregoodworkstxyle.Buttheresultsrepresentthepastitisourladderratherthanastumblingblockandweshouldbestandingonlevel1level1toclimbupit.
Throughthishonorlet'sseealthoughweareseriouseffortsmadeagoodperformanceinvariousaspectsbuttherearemanyofthedeficiencies.Oneisintheworkshopproductionsafetyisalearningandstrengtheningbutthedepthandbreadth;Secondtheworkshopworkpositioningnoletemployeestofurtherimprovetheirworkability;Threeisnotboldenoughinworkalwayschangeworkincontinuouslearningmethodandcan'tgointheinnovativepracticetopromote.Thereforeinordertoletthehonorforeverletemployeesworkhardergoforwardtomakethefollowingpointsastheaimoffuturework.
Aseriousstudyimprovetheworkefficiency
WewillearnestlystudyandimplementthecompanyspiritofthemeetingkeepinmindthecompanytodothefirstbrandofediblefungiindustrychainofChina'svisionactivelymobilizethestaff'ssubjectiveinitiativeimproveworkefficiency.
Secondimprovetheabilitytoworkcompletestheworkofthedepartment
Wewantaccordingtothecharacteristicsoftheproductionofeachworkingprocedurefindtimetolearntheknowledgetrainingtheirskillsandimprovetheirprofessionallevelinthepracticalworkcombinetheoreticalknowledgeandexperiencetomakeallstaffofthedepartment.
Thirdpositiveenterprisingdepartmentissame
Weshouldconscientiouslydoagoodjobinthedepartmentoftryingtocompletethecompanyissuedalltasksatthesametimetoassisttheministriesneededassistanceweshouldtrytobewitheachdepartmentcommunicationupanddowntounite.
"Thereisnoperfectindividualonlyperfectteam"onlygoodcollectivejustcanhaveexcellentindividualsonlythecontinuousimprovementofindividualcollectivegreatprogress.Perhapswearenotgoodenoughbutweworkhardtowardagoodchapalthoughweareordinarybutwewalkeverystepsteadfastlyattentivelytreasureeverysingleday.
Inacolleaguesaslongaswetakecollectiveastocreateyourownhometopaywillhavethehappinessofharvesthonorandself-gratification.HereIamproudofthecollectivethecollectivewasproudofme!Let'snothighnotleadershipconcernnotallcolleaguestocooperateandsupportworktogethercreateabaojiemorebeautifultomorrowtogether!