Youpracticedoverandoveragain;youwanteditmorethananyone;youstudiedthehardest,butintheend,youstilldidn'tsucceed.Eachtimeyouaskyourself,whathappenedandwhy.WhatImightsuggestisthatdidyouhaveawrongattitude?
Positiveattitudehelpsuscopewiththedailyaffairsoflifemoreeasily.Itbringsoptimismintoourlife,andmakesiteasiertoavoidworryandnegativethinking.Ifweadoptitasawayoflife,itwillbringconstructivechangesintoourlife,andmakesushappier,brighterandmoresuccessful.Withapositiveattitudewewillseethebrightsideoflife,becomeoptimisticandexpectthebesttohappen.Itiscertainlyastateofmindthatiswellworthdevelopingandstrengthening.
Sonexttime,youwillpracticejustasmuch,stillwantitjustasmuch,willstudyjustashard.Whatwillbedifferentisthatyouwillalsoputonasmile.Apositiveattitudemightjustbetheonethingthatyouneedtosucceed!
Whetheryou’reinthebusinessworld,military,sports,orevengovernment,you’veread,heard,seen,etc.manyopinionsontheimportanceofattitudeinperformance.Whileafewauthorsmaydownplayattitudeasaprimarydriverofperformance,manymorebelieveitisthekeyingredientinhighproduction.Therearereasonsforthish2belief.
WorldfamousstatesmanWinstonChurchillputthisissueinwonderfulandsimpleperspectivewhenhesaid,“Attitudeisalittlethingthatmakesabigdifference.”
Understandthatattitudewillalwaysmakeabigdifference–forbetterorworse.Apoorattitudewillmakethesamelevelofdifferenceasagoodattitude.However,yourcustomers,yourcompany,andyouwillnotbepleasedwiththeeffect.Yourattitudewillaffectyourperformance,whetheryouwantittoornot.
Eventhesimplest,mostneutralstatementsyoumakewillcreatejudgments–consciousorsubconscious–bylisteners.Aspeaker’sattitudewillaffectthelistener,positivelyornegatively,justash2lyasthespokenwords.Inacustomerserviceenvironment,evendeliveringbadnewscangenerateapositivecustomerresponseifyouhaveagreatattitude,displayingempathy,concern,andinterestinthecustomer’sfeelings.
Ifyou’reconvincedthatattituderules,youmightbecomea“positiveattitudeguru”ifyouusesomeofthefollowingtipsandpracticeyourdeliveryuntilitbecomesautomatic.Herearesomesuggestionsthatyoucanusestartingtomorrow.